Privacy policy

PRIVACY POLICY

Evolvex Solutions (“we”, “us”, “our”) operates the website https://evolvex.solutions and provides digital automation services including chatbots, AI agents, CRM integrations, workflow automation, and related consulting (“Services”).

We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and stored.

By using our website or purchasing our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to deliver our Services, improve user experience, and comply with legal obligations.

We collect the following categories of information:

1.1 Personal Information You Provide

When you interact with us, you may provide:

  • Name
  • Email address
  • Phone number
  • Business name
  • Billing address
  • Payment information (handled securely by Shopify)
  • Social media handles for integration
  • CRM platform information
  • Automation requirements
  • Brand assets and content
  • Project-related materials

1.2 Information Collected Automatically

When you visit our site, Shopify and analytics tools automatically collect:

  • IP address
  • Device type
  • Browser type
  • Cookies and tracking data
  • Pages viewed
  • Time spent on pages
  • Referring websites
  • General geographic location

This data helps us improve website performance and user experience.

1.3 Information Collected During Service Delivery

To build automations, chatbots, and integrations, we may collect:

  • CRM data (contacts, tags, fields)
  • Email system data
  • Social platform data
  • Website or store data
  • Third-party platform access tokens
  • API keys or integration credentials
  • Product or service information needed for chatbot training
  • Conversation data used to improve bot replies

We access only the data necessary to perform the Service.

1.4 Payment Information

All payments are processed by Shopify Payments or other third-party payment processors.
We do not store your full credit card number.

2. How We Use Your Information

We use collected information for:

  • Providing and delivering purchased Services
  • Setting up chatbots, workflows, and automation systems
  • Customizing automation flows based on your business
  • CRM or platform integrations
  • Creating and improving AI agents
  • Responding to support requests
  • Sending updates, invoices, and important notifications
  • Improving website performance
  • Marketing (only with your consent)

We do not sell your personal information.

3. Legal Bases for Processing (GDPR)

For individuals in the EU/EEA, we process your data under these legal bases:

  • Contract performance: To deliver purchased Services
  • Consent: For analytics, marketing, cookies
  • Legitimate interest: To improve our website and Services
  • Legal compliance: Where required by law

4. How Your Information Is Shared

We may share your information with:

4.1 Service Providers (Essential)

We use third-party tools necessary to deliver services, such as:

  • Shopify
  • Zapier / Make.com
  • Meta (Instagram, Facebook)
  • Google APIs
  • CRMs (HubSpot, Pipedrive, GoHighLevel, etc.)
  • Email marketing tools
  • Analytics providers
  • Payment processors

These providers only access information needed to perform their functions.

4.2 Contractors or Team Members

Team members who help deliver the Service may access your project data under strict confidentiality agreements.

4.3 Legal Compliance

We may disclose information if required to:

  • Comply with laws
  • Respond to legal requests
  • Protect rights, safety, or security

5. Data Storage & Security

We use industry-standard measures to protect your data, including:

  • Encrypted data storage
  • Secure access protocols
  • Limited access for staff
  • Password-protected client systems
  • Shopify’s built-in PCI DSS security

However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain data only as long as necessary:

  • Service-related data: up to 24 months after project completion
  • Analytics and cookies: according to tool settings
  • Legal and financial records: as required by law

You may request deletion earlier (see section 8).

7. Cookies & Tracking

Our website uses:

  • Shopify cookies
  • Analytics cookies
  • Advertising cookies (if applicable)
  • Session and preference cookies

You can control cookie preferences through your browser settings.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Request a copy of your data
  • Object to processing
  • Withdraw consent
  • Opt-out of data sale (we do not sell data)

To exercise these rights, contact us at:
info@evolvex.solutions

9. Data From Third-Party Platforms

When you grant Evolvex access to platforms such as CRMs, Meta, Google, or messaging systems, you acknowledge:

  • We only access what is required
  • You may revoke access at any time
  • You are responsible for platform compliance and permissions

10. Children’s Privacy

We do not knowingly collect data from children under 16.
If you believe data was collected unintentionally, contact us and we will delete it.

11. International Transfers

Your information may be processed in countries outside your own.
We ensure protections are in place as required by law.

12. Updates to This Privacy Policy

We may update this policy periodically.
Updates take effect immediately upon posting on this page.

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact:

Email: info@evolvex.solutions
Website: https://evolvex.solutions
Business Location: 119 “Moscow” St., Karnobat 8400, Bulgaria

Use of Artificial Intelligence

Some services provided by Evolvex Solutions use artificial intelligence (“AI”) technologies to automate communication, generate responses, assist users, and facilitate appointment scheduling or service recommendations.

When interacting with our AI-powered systems (such as chatbots), the information you provide may be processed automatically in order to generate responses, handle requests, and improve service performance.

Conversations with AI systems may be logged and analyzed to improve system accuracy, reliability, and user experience. Personal data collected through these interactions is processed in accordance with this Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

Some AI features may rely on third-party AI service providers who process information on our behalf under appropriate contractual and data protection safeguards.

Users may request human assistance at any time when interacting with our automated systems.